cancellation/booking policy.
If for any reason you need to cancel or change your appointment, please be aware we require at least 24 hours notice.
This ensures that we can offer your appointment time to somebody else.
We also consider changing your service on the day to one of less value/time a cancellation, so please be aware you will be required to pay the treatment in full.
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Failure to give us 24 hours notice of a cancellation or reschedule, will result in a loss of deposit.
Clients who do not show up to their appointments or cancel on their day of the booking, will have their card charged for the remainder of the balance. No future bookings can proceed until payments of booking fees have been paid for.
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deposits & payments.
All appointments require deposits prior to booking and are non refundable or transferable to others.
The deposit is transferrable to another appointment time, if more than 24 hours notice of a cancellation/change has been given.
Deposits can be paid online, over the phone with card details, or in person at the salon.
We accept payment by cash, EFTPOS, VISA, MasterCard, AfterPay and American Express.
If you cancel your appointment with sufficient notice, your deposit will remain on your account as a credit and can be used towards other services however will not be refunded nor transferred to a gift-voucher.
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appointment etiquette.
We will always try our best to accommodate for your booking, however late arrivals more than 15 minutes will have to be rescheduled. If you are visiting for the first time, please allow adequate time for traffic.
children in the salon.
We love little ones at Brooke Sutherland Beauty but due to the nature of our work, we are a child free salon for the safety and comfort for all. We do not allow any children left unsupervised in the salon under the age of 13.
We share treatment spaces and out of respect for others getting treatments at the same time we ask you attend alone.
Please understand this policy is for your safety, and the safety of your children.