cancellation/booking policy.

Clients are required to give a minimum of 48 hours notice to reschedule or cancel an appointment.

If no notice is given within 48 hours then the deposit paid will be forfeited no matter what reason is provided. 

 

Clients who do not show up to their appointments with insufficient notice will not be able to schedule another appointment until another deposit is paid.

COVID-19 POLICY

As you could imagine over the past two years, COVID-19 has had a big impact to our small business. We have had to alter our Terms & Conditions to specifically cover cancellations of COVID-19.

 

If you cancel within 48 hours leading up to your appointment due to being a close contact & needing to isolate or testing positive to COVID-19 we will accept any of the following as proof*:

  • Proof of positive test if you have contracted COVID-19

  • Proof of being notified to isolate due to close contact

* Cancellations within 3 hours of your appointment will still result in loss of deposit in order to cover loss of income.

Unfortunately failure to show any of the above proof will result in loss of deposit.

deposits & payments.

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When booking a cosmetic tattoo appointment, a $150 deposit is required and all other services require deposits to secure the appointment, which can be booked online.

 

All deposits paid are NON REFUNDABLE and NON TRANSFERABLE.

No refunds will be offered for change of mind.

We accept the following payments:

  • Cash

  • Visa/Debit cards

  • Afterpay

Please note if you choose to use Afterpay to finalise your balance for your booking, if the payment is declined by Afterpay, you are required to pay your balance in full via Eftpos or Cash on the day.

appointment etiquette.

Unfortunately we cannot accommodate late arrivals more than 15 minutes. If you are visiting for the first time, please allow more than adequate time for traffic and parking.

 

Our salon policy is that children or additional guests cannot attend appointments with you.

This is for their own safety and the comfort of our clients.