Gift vouchers purchased with Brooke Sutherland Beauty are valid for 12 months from the date of purchase. Please keep your gift voucher safe as we may be unable to honour the voucher if it is lost or stolen.
Gift vouchers cannot be exchanged for cash, nor will cash be given in exchange for unused balances. Our company policies apply to gift vouchers so please be aware of the terms when using your voucher.
There is no returns, refunds or transfers of names accepted, when purchasing a gift voucher.
Once your order is packed and is shipped, you will receive an email with a tracking number to track your parcel with Australia Post.
We cannot guarantee the delivery time of your parcel, and if it is delayed please call Australia Post to get an expected delivery date with the tracking number provided to you.
All gift vouchers incur a $10 shipping fee.